Why hire a
Chief of Staff?
Brought in to act as a second set of eyes & ears to the CEO, the CoS act as an augmentation of the C-Suite, bringing experience and knowledge of working in and across many different areas of business, at its heart an incredibly entrepreneurial role.
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Unlike roles focussing on single business areas such as revenue or finance, a fractional Chief of Staff can help the business to build and execute on wider business strategies and initiatives the straddle many different departments, or can be used across more confidential & delicate executive projects shielded from wider teams.
The ally to C-Suite
A Chief of Staff doesn't need to exclusively attached to the CEO of an organisation, in larger enterprises they can sometimes be seen directly attached to other C-Suite roles - The fundamental role of a CoS is to help run and mediate projects, processes and initiatives and at times, act as a referee between different departments. This means that whether it be helping finance to work with Revenue or Sales with Product, a CoS can help to tie work and communications into a more cohesive and streamlined path of work.
Absolutely not a PA or EA
Unlike an Executive Assistant or Personal Assistant, the role of a Chief of Staff isn't to manage communications or diaries for the exec team - there's far cheaper and more effective ways of doing this (finding a good Virtual Assistant would be a far better move). Instead, a CoS is an extension of your own thoughts, ideas and strategies, and someone that can help you tackle whitespace projects without it impacting either your own time, or other usual job responsibilities that might be held by a VP of X or other exec member.